Privacy Policy

NEXGEN Tooling LLC

Effective Date: October 16, 2026

NEXGEN Tooling LLC ("NEXGEN Tooling," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.nexgentooling.com (the "Website"), contact us, create an account, use our online tools, or otherwise interact with us online. By using the Website, you agree to the practices described in this policy.

Information We Collect

Information You Provide to Us

We collect information you choose to share with us, including:

• Contact and catalog requests: your first and last name, email address, phone number, company name, mailing address, city, state, ZIP or postal code, country, request type, and any message you include.
• Account registration: your email address, username, and password when you create or log in to an account.
• Orders and stock checks: billing and shipping details, order history, and payment information. Payments are processed securely by Square and Google Pay, and payment card details are handled by those providers under their own privacy policies. We do not store full payment card numbers on our servers.
• AI assistant conversations: the questions and information you enter when you chat with NEXI, our AI assistant.
• Communications: any information you provide when you call, email, or otherwise correspond with us.

Information We Collect Automatically

When you visit the Website, we and our service providers may automatically collect certain information, such as:

• IP address, browser type, device type, and operating system
• Pages viewed, links and buttons clicked, time spent on pages, and the website that referred you
• General location (such as city or region) based on your IP address
• Information collected through cookies and similar technologies, described below

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, catalog requests, and quote requests
• Create and manage your account and process orders
• Connect you with an authorized NEXGEN Tooling distributor when appropriate
• Provide answers and product guidance through our AI assistant and online calculators
• Send you information about our products, events, and news, where permitted
• Understand how visitors use the Website so we can improve its content and performance
• Protect the security of the Website, including preventing spam, fraud, and unauthorized access
• Comply with legal obligations and enforce our Terms & Conditions

Cookies and Analytics

Cookies are small text files stored on your device that help websites remember information about your visit. We use cookies and similar technologies to keep the Website working properly (for example, to keep you logged in or remember items in your cart), to remember your preferences, and to understand how visitors use the Website.

We use Google Analytics and Google Tag Manager to collect information about Website traffic and usage. Google may use this information as described in its own privacy policy at policies.google.com/privacy. You can prevent Google Analytics from using your information by installing the Google Analytics Opt Out Browser Add On, available at tools.google.com/dlpage/gaoptout.

Most browsers let you block or delete cookies through their settings. If you disable cookies, some parts of the Website, such as account login or the shopping cart, may not work as intended.

Our AI Assistant (NEXI)

NEXI is an AI assistant that helps visitors find products and answers to common questions. Conversations with NEXI are processed by our technology provider, Nexigo (nexigo.ai), to generate responses, and may be reviewed by us to improve the accuracy of the assistant and the information on our Website. Please do not share sensitive personal information, such as payment card numbers or government ID numbers, in your conversations with NEXI. Responses from NEXI are for general guidance only. For technical specifications, pricing, or application advice, please confirm with our team or your distributor.

How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

• Service providers: with companies that help us operate our business and the Website, such as website hosting and maintenance, security, analytics, email delivery, AI assistant services (Nexigo), and payment processing (Square and Google Pay). These providers may only use your information to perform services for us.
• Authorized distributors: with NEXGEN Tooling distributors when needed to respond to your request, provide a quote, or fulfill an order.
• Legal requirements: when required by law, subpoena, or other legal process, or when we believe it is necessary to protect the rights, property, or safety of NEXGEN Tooling, our customers, or others.
• Business transfers: in connection with a merger, acquisition, sale of assets, or similar transaction, in which case your information may be transferred to the new owner.
• With your consent: in any other situation where you have given us permission.

Careers and Job Applications

Job applications are submitted through our applicant tracking platform, hosted by iSolved at nexgentooling.isolvedhire.com. Information you submit there is collected and processed under that platform's privacy policy, in addition to this one, and is used by NEXGEN Tooling only to evaluate your application and manage the hiring process.

Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, including maintaining your account, responding to your requests, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (SSL), firewall and login security tools, and spam protection on our forms. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

Your Choices and Rights

• Marketing emails: you can unsubscribe at any time by using the link in our emails or by contacting us.
• Account information: you can review and update your account details by logging in to your account.
• Access, correction, and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on the state where you live, you may have additional rights under applicable privacy laws, such as the right to opt out of targeted advertising. We will respond to requests as required by law and may need to verify your identity before doing so.

To make a request, please contact us using the information at the end of this policy.

Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, the Website does not currently respond to them. Where required by applicable law, we will honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information.

Children's Privacy

The Website is intended for business and professional use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

The Website contains links to other websites and services, such as our social media pages on Facebook, LinkedIn, and Instagram, and the websites of our distributors. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Visitors Outside the United States

NEXGEN Tooling is based in the United States, and the Website is operated from the United States. If you access the Website from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

NEXGEN Tooling LLC
42 Railroad Ave.
Springvale, ME 04083

Phone: (855) 263-2328
Email: info@nexgentooling.com